Case Study:

Accord Financial

Lending a Hand to Small Businesses

The Goal

war room client case study goal

Accord Financial is one of North America’s leading independent finance companies. They provide working capital solutions to small and medium-sized businesses in North America. Its mission is to simplify access to capital to help its clients thrive. They provide a variety of services, including asset-based lending, financing (retail inventory, equipment, lender, media), factoring, and small business loans.

During the pandemic, businesses were hit hard, and Accord Financial wanted to do more to help business communities. Accord Financial’s campaign goal was to target small and medium-sized businesses and generate leads.

Go Broker…Go Home?

The Challenge

war room client case study challenge

Accord Financial has been around for 40 years but has had low brand awareness. Unlike big banks, they weren’t a household name. Sure, they’re known amongst the North American financial industry and have a terrific partnership with the Government of Canada, but they haven’t been able to get the word out on their products directly to business owners.

Accord generates leads through a referral network of brokers and financial advisors. It had always been a reliable channel, but not every small business had an advisor. So, Accord wanted to diversify how they could reach customers – directly.

Accord has a unique customer journey that requires multiple touchpoints, and it could take possibly 10 to 15 steps before someone becomes an actualized customer. They had previously worked with a national media marketing group. However, they found it frustrating to be pushed into a big campaign with a big budget, only to get a cookie-cutter formula and unsatisfactory ROI.

Then, War Room entered the picture. After hearing the frustrations they had experienced, we were determined to customize a digital advertising strategy that would help Accord Financial reach their goal of generating a steady flow of leads with a healthy Return on Investment.

Lead the Way

The Execution

war room client case study execution

Accord Financial had minimal experience in social media advertising but saw its potential as their competitors weren’t active in the social realm either.

Working closely with their team, we strategized and set up hyper-targeted lead generation campaigns on Facebook, Instagram, and LinkedIn.

We worked closely with the Accord team on deciphering touchpoints in the client acquisition process throughout the campaign. By properly tracking clicks and conversions, we provided them with insightful data attribution, which consequently helped them identify areas of opportunity in their overarching marketing strategy.

The hefty list of leads we’ve helped them generate through the campaigns is extremely valuable to their team. Not only is it first-party data that is proprietary to Accord, they can also utilize it for their other marketing efforts, such as newsletters or remarketing other products. They now have direct contact access to thousands of small businesses!

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Banking on Social Success

The Results

war room client case study the results

On the first weekend of the campaign launch, they saw 50 leads come in. The team at Accord Financial was so shocked, they had to rearrange their priorities to accommodate this big influx of leads.

Accord had a very defined Cost per Acquisition (CPA) through their referral network, and they set it as a benchmark. They were impressed that the overall Cost per Acquisition through Paid Social ads turned out to be 10-15% lower than their referral network!

Seeing the successful results, they offered to double or triple their ad budget. However, we did some research and recommended keeping the original budget. The campaign was the right size and already optimized for the best audience reach possible. If they increased the budget, they would actually see diminishing returns. Accord’s team appreciated our honesty and long-term perspective of our partnership.

For example, throughout the campaign, we helped Accord reach 3 million Canadian small business owners (In a country with 38 million people–the campaign had excellent reach)!

Here are some of the highlights of the campaign:

  • Achieved an average Cost per Acquisition of $34.07 (The campaign goal was $500)
  • 4,439 leads generated in 8 months
  • 3 million small businesses reached
  • 10-15% lower Cost per Acquisition than Referral channel


Accord Financial has been incredibly pleased with its success with War Room’s campaigns. We’ve expanded their audience reach and social presence, and they’ve been able to help hundreds of small businesses with loans, helping them bounce back steadily from the pandemic.







war room client case study conversion rate

Conversion Rate

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Conversion Rate

Steady Flow of Leads Throughout the Campaign

In a campaign that ran from March to December, Accord received a total of 4,439 form submissions (leads) and in those, 742 were successful conversions.

leads generated

Blew the Cost Per Acquisition Goal Out of the Water!

The original goal set for the campaign was a $500 Cost per Acquisition (CPA). We were able to achieve an amazing average CPA of $34.07. The campaign was highly efficient in generating conversions and lead forms.
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average CPA

Widespread Campaign Reach

Accord’s mission is to support small businesses, and our mission was to spread the word through paid campaigns. We achieved 3.5 million impressions!

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Canadian businesses reached

5 Times the Conversion Rate of Finance Industries

Ruler Analytics states that the average conversion rate for the Financial Services industry is 4.3%. With this campaign, we achieved a 22.6% conversion rate– best in class!
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conversion rate

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“The campaign we conducted with War Room ended up getting our name in front of 3 million people who had some sort of connection with small business – in a country of 38 million people. Without question it was the largest and most successful brand development exercise we’ve ever done.

My number one reason for recommending War Room would really be the alignment of their values with ours. At Accord, we really strive to treat customers fairly to try and put them in situations to succeed and take that long term view. And I felt that War Room really shared those values.

Will we continue using War Room? Absolutely. We’ve had terrific results. We’ve formed a terrific partnership.”

Darcy Kindred

VP of Operations, Small Business Finance, Accord Financial

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