Director of Accounts & Project Management

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About the Role

War Room is looking for an experienced Director of Accounts and Projects to join our growing team! You will be responsible for the day-to-day management and strategy of the Accounts and Project Management teams. This role involves developing and growing the team while taking the lead on our key accounts. Our ideal candidate is someone who thrives in quickly scaling companies that require building and developing key processes and practices. 

This role reports directly to the CRO and works closely with our Performance team (Campaigns & Optimization).

Please note that this is a hybrid role that requires 3 days a week in the office with the first 3 months of onboarding 100% in the office. We are located at 210 W Broadway, Vancouver.

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What You’ll Be Doing.

  • Client Relations for Key Accounts: Lead key negotiations, strategic deals, and relationship-building activities for our largest accounts.
  • Sales: Identify opportunities to upsell key accounts with the highest revenue potential and coach your team on sales and account management tactics to achieve growth goals.
  • Performance Review for Key Accounts: Evaluate campaign results, provide insights, and suggest and implement improvements for owned and supervised accounts.
  • Team Leadership: Ensure your team is meeting and hitting the set goals. Establish and monitor clear performance metrics and conduct regular performance evaluations for the Accounts and Project Management teams.
  • Strategy, Process, and Planning: Develop and implement account management strategies aligned with War Room’s goals and objectives and partner with senior project managers to evolve project management approaches to deliver work on time and within budget. Build, optimize, and maintain key operational processes to enable us to scale effectively and implement strategic plans for actualizing revenue targets.
  • Reporting and Forecasting: You will provide regular revenue reports and forecasts to the leadership team, highlighting achievements, challenges, and opportunities. You’ll establish monthly, quarterly, and yearly targets to act as a guideline that enables measurement of individual and group performance.
  • Coaching: Champion a team culture of continuous improvement and learning; drive the career development of your teams. 

Skills + Experience.

  • 8+ years of experience managing customer accounts in an agency environment
  • 5+ years of experience in people management in the account management space
  • Proven success managing high-performing account management teams, excelling in client retention, satisfaction, and upsells.
  • Understanding of key project management principles
  • Comfortable managing multi-million dollar client campaign budgets
  • Experience creating and implementing scalable account management cadences and customer success processes
  • Expert understanding of the digital advertising landscape
  • An analytical thinker who knows how to turn metrics into decisions and present data in a meaningful and impactful way
  • Strong presentation, verbal, and written skills, with a proven ability to develop well-written documents and engaging presentations
  • Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience


Bonus Points

  • Professional project management training or certification  – PMP, CAPM, PMI-ACP
  • Experience in programmatic advertising


We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives. 

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Benefits & Perks

🏡 Hybrid work + Summer Hours
🏖️ 3 weeks of annual paid vacation
🤕 Paid sick leave
🏥 Extended Health and Dental benefits + Wellness spending account
📚 Professional development funding
🏦 Retirement savings matching

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Apply Today.

We’re so excited to hear from you! We are always on the lookout for team-oriented people with a passion for problem-solving. If you think that could be you, please apply through the below form.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

War Room is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Who We Are.

We are a highly specialized programmatic advertising agency. We focus 100% of our efforts on digital media buying.

It’s how we exceed conversion goals in nearly every campaign we run and why our clients include some of the biggest companies in North America.

We know that happy employees = exceptional work and client satisfaction. That’s why we’ve created an environment that is welcoming and inspiring for all team members. We value your aspirations, and we’ll regularly help you set goals to achieve those milestones.
We’re open, honest, and firm believers of ideas coming first – not egos. We believe in clear lines of communication and a culture that champions creativity and growth, and we always celebrate accomplishments.

headshot collage of the team at war room